Water Disconnection Information

If you are delinquent with your water and sewer bill, you will receive a disconnection notice allowing you ten days to pay the arrears. If you fail to pay the service arrears, or fail to contact us within the 10 days allowed to make reasonable time payment arrangements, we will proceed with disconnection action.

To avoid the inconvenience of service interruption and an additional charge of up to $80 for re-connection, we urge you to pay the full arrears IMMEDIATELY AT OUR OFFICE.


  1. You have a question about your utility service arrears.
  2. You are unable to pay the full amount of the bill and are willing to enter into a time payment agreement with us.
  3. There are any circumstances you think should be taken into consideration before service is disconnected.
  4. Any resident is seriously ill.

Illness Provision:
If there is an existing medical emergency in your home and you furnish the company with a statement signed by either a licensed Wisconsin physician, or a public health official, we will delay disconnection of service up to 21 days. The statement must identify the medical emergency and specify the period of time during which disconnection will aggravate the existing emergency. In any situation where you are unable to resolve billing disputes about the grounds for proposed disconnection through contacts with your utility, you may make an appeal to Wisconsin Public Service Commission, Madison, WI.

For balance due, please call 608-655-4017 ext. 3  Monday- Thursday 8:00am to 4:30pm and Friday 8:00am to 1:00pm.

If service is disconnected, the following charges must be paid in full to restore service:

  • Past due balance
  • $30 Re-connection fee (during regular business hours. $80 fee for after hours)

For after hours re-connection, please contact the on-call phone at 608-444-2308. You will be charged $80 for after regular business hours re-connection.